Replying to LO24790 --
Winfried,
The only thing that occurred to me that you may want to add is a
methodology that integrates the use of the designed application into the
workflow. Creating, contributing to and receiving value from a tool like
this can only happen if it happens in their regular workflow. By the way,
there are a few organizations that have integrated SAP with a
knowledgebase tool...and they find this provides far more capability.
Also, it's often more practical to give people what they're looking for at
the time that they're looking for it. Keywords are an inefficient way to
search. Structuring your content can facilitate finding info so it can be
used when needed.
regards,
Doc
> As part of our strategic 'planning' process, we intend to initiate and
> foster a lively intranet based exchange.
--"Richard Charles Holloway" <learnshops@thresholds.com>
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