Replying to LO29266 --
I can only smile at your excellent remarks, Dick. I don't use the term TQM
very much, except as a description of a phase in the maturation of
business practices in the 80's and 90's.
Today I am prone to talk about continuous improvement. Deming said that
once you get into this hospital, you never get out. He was talking about
getting onto the path of process control as he understood it in his day,
and I agree with him. His thoughts, as I think you agree, are still very
relevant -- unless one is some type of parvenu who can only believe in the
latest -ism or mind food fad, leaving the past to the junk heap, because
the past contains nothing of value. Not the case.
Thanks for dropping in, so to speak!
Best regards,
Barry
> And, from my experience: "Total" is a somewhere between a dream and a
> joke; rarely part of the commitment in most corporate cultures.
> "Quality" is good--a whole range of definitions are in the
> literature--pick one you like. "Management" is, too often, "those people
> upstairs" who own the processes and systems (Dr. Deming reminds us) and
> are rarely open to real improvement by those doing the work, those who
> know how to make improvements if only they had permission, encouragement,
> recognition and rewards. How does this square with your experience
> regarding "TQM's" acceptance?
--Barry Mallis The Organizational Trainer 110 Arch St., #27 Keene, NH 03431-2167 USA voice: 603 352-5289 FAX: 603 357-2157 cell: 603 313-3636 email: theorgtrainer@earthlink.net
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