>From: tpantonya@cix.compulink.co.uk (Antony Aitken)
>
>I am trying to find a method/model to help people be open about the risks
>which they perceive in a change programme, to help quantify/prioritise
>those risk areas - and to capture learning and communicate it after the
>risk has materialised, without 'risk' of sanction!
While it may not be directly on target for your purposes, I suggest you
look into the case of Arizonia Public Service and their massive
re-engineering effort. It was written up in either Slaon Management
Review or Harvard Business Review two or three years ago (sorry I am 'On
the road' away from my library).
In their re-engineering this public utility addressed the risk of cultural
upheaval by open discussion and the use of what seem to be fair guidelines
and processes to address the displacements that were to result.
--"William J. Hobler, Jr" <bhobler@worldnet.att.net>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>