Ben provides some context to the exchange over smart vs. stupid/lazy
workers.
When Ben asks a lot of questions that require learning, the technical
support engineers he works with 'panic'. Using the ladder of inference,
why should we classify this reaction as 'panic' vs. something else? Does
their reaction ('panic' ?) suggest laziness or could it come from fear or
insecurity?
I might postulate that given Ben's high(est) level of performance, the
engineers may react out of a sense (of anxiety or insecurity) that they
could never perform at his level.
I also wonder whether Ben's dilemma reflects a contrast in values. Maybe
these engineers don't care that much about doing better at work, but what
do you think would happen if we tried to get these engineers to perform
better on the golf course?
Regards,
Tony D.
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>