Bill Harris wrote
>I've used this idea in the past to explain why good processes in one
>organization haven't worked in another. They were likely created in the
>first based on values that aren't shared by people in the second. When
>the second organization gets the process, it doesn't map to their needs
>or experience.
Based on my years of benchmarking at GE Corporate Consulting and our own
business, LBL Consulting, Inc.
I support your above comment 100%.
If an company really thinks the other company's Best Practice needs to be
installed, a focused culture change effort must precede that to establish
the values and norms to support implementing and maintaining the Best
Practice.
Neil Love
Certified Management Consultant
Improving Organization Speed, Productivity and Customer Focus
http://www.lblconsulting.com
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--Neil Love <neil@lblconsulting.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>