At 08:07 am 6/2/97 +1000, you wrote:
>I sense in this discussion a tendency to equate "service" jobs with
>MacDonalds and Taco making. The implication being that "real" jobs are
>about technology and production.
>
>There seems to be a reluctance for many not to consider the whole area of
>professional service
>Please don't limit our concept of service to McDonalds!!
Sorry. I didn't mean to imply such a limit. I chose the so-called
"MacJobs" as my example deliberately, though. Most of the messages I've
seen on this list seem to be about learning organizations in firms with
high education levels, relatively motivated employees, etc. If the media
are to be believed, a major trend in job demographics right now is that we
have a growing segment of "dead end" service jobs. I was fumbling my way
towards my real underlying question, which is:
More and more people are ending up in dead end service jobs.
Do learning organization concepts still apply in that
context (e.g. fast food chains, etc.)?
How to turn professional service firms into learning organizations is
another question entirely. (I've found Chris Argyris's <italic>Teaching
Smart People How to Learn</italic> an excellent jumping off point for that
discussion.)
- Stever
--stever@verstek.com, <<http://www.verstek.com/stever/> Protect your electronic privacy! Use PGP: http://www.pgp.com My PGP key: http://www.verstek.com/stever/pgp.html
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>