On the theme of influencing without authority, you might
also want to follow the work of Geoffrey Bellman, a
consultant based in Seattle, WA.
His book 'Getting Things Done When You Are Not In Charge' by
Berrett-Koehler Publishers (San Francisco) is an excellent
and down to earth reference.
Ryder Jones
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>