At 10:02 AM 6/3/97 -0400, you wrote:
>If LO principles were applied at my local McDonalds, how would I, as their
>customer, see it? Does the effective application of LO principles imply
>changes in how both the server and customer relate to one another and to
>the context of their service. If applied there, would the place end up
>looking different?
Great question! My impression is that McDonald's bases their
implementation strategy on uniformity of systems across stores. Even if a
store's employees came up with changes that would change the customer
experience for the better, I'm not sure they would have the freedom to
implement it.
Does anyone know any McDonald's franchisees? Is my above statement true?
- Stever
--stever@verstek.com, <http://www.verstek.com/stever/> Protect your electronic privacy! Use PGP: http://www.pgp.com My PGP key: http://www.verstek.com/stever/pgp.html
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>