Intro -- Frik Landman LO14433

Eugene Taurman (ilx@execpc.com)
Mon, 21 Jul 1997 07:57:05

Replying to LO14411 --
At 02:36 PM 7/18/97 +0200, Frik Landman wrote:
> I would like to find and learn from any of you about the why, what and
> how of a corporate "university/academy" etc.. and linked to that
> practice of action learning.

In the companies I have helped convert we promoted learning and improving by

Setting aside time
to select measures of success
to discuss problems
to discuss and select solutions
to discuss the effectiveness of changes made
to using measurements to promote exchanges and communication
to use measurements to show people what is important to the business and
guide actions
to know one another
Rerquiring
measurements of action take before and after the action
require improvment in the process used
focus on the process not the person to promote communication

It is simple it just requires the discipline to remember the mission is to
improve the process not just run hard to serve the customer.

Eugene Taurman
interLinx
ilx@execpc.com
http://www.execpc.com/~ilx

People will ultimately perform in accord with the way they are measured
and rewarded.
Control is preconditioning

William L. Ferrara
Penn State University
1975 

-- 


Eugene Taurman <ilx@execpc.com>


     Learning-org -- An Internet Dialog on Learning Organizations
    For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>