At 02:24 PM 24/7/97 -0700, Jeff Dewar wrote:
>I'm new to the list, and am fascinated by the discussions.
>
>I'm looking for some ideas on "rejuvenating a program." For example, TQM,
As a theoretical observer, it seems to me that many failures are due to an
inability to come to terms with intrinsic conflicts within organisaitons -
and treating programs as isolated quick-fixes. TQM, for instance, may need
changes in managment styles that could be quite alien to the current
management, or inhibited by the corporate framework. Many of the quality
people I come across are reluctant to deal with that level of issue. I
found the follwing paper very enlightening.
Grant R.M., Shani, R and Krishnan R., TQM's Challenge to Management Theory
and Practice, Sloan Management Review (Winter) pp25-35 (1994)
Hope this is helpful
Yours
Gray Southon
Gray Southon
Consultant in Health Management Research and Analysis
15 Parthenia St., Caringbah, NSW 2229, Australia
Ph/Fax +61 2 9524 7822, mobile +61 414 295 328
e-mail gsouthon@ozemail.com.au
Web Page: http://www.ozemail.com.au/~gsouthon/
--Gray Southon <gsouthon@ozemail.com.au>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>