Perf Improvement LO14626

Jack Zigon (jack@zigonperf.com)
Fri, 8 Aug 97 10:57:23 -0400

Replying to LO14616 --

>The area of performance improvement involves taking an existing level of
>performance and making it better. Better is defined as more effective or
>more efficient but can also include less taxing or detrimental to the
>performer. This is accomplished through the areas that Jack mentioned:
>
>> Performance problem analysis
>> Performance measurement
>> Rewards
>> Feedback system analysis
>> Ergonomics
>> Job aid development
>> etc.
>
>along with any number of other innovative or emerging techniques,
>practices, and methods.

I didn't have time the other day to look this up, but here are two
excellent references on performance improvement technology:

Introduction to Performance Technology, The International Society for
Performance Improvement, 1986 ISBN 0-9616690-0-4

The Guidebook for Performance Improvement, Rogher Kaufman, Sivasailam
Thiagarajan, Paula MacGillis, eds. 1997 Jossey Bass, Inc. 415-433-1767

They outline the essential skills and build on the list I started above. 

-- 
Jack Zigon
President
Zigon Performance Group
PO Box 520
Wallingford, PA 19086-0520


Specializing in Performance Management
for teams and hard-to-measure jobs


Email: jack@zigonperf.com
URL: www.zigonperf.com


Voice: 610-891-9599
Fax: 610-891-9055
Orders: 800-244-2892
Fax-on-demand: 800-299-3022


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