Item Subject: cc:Mail Text
Scott Simmerman writes:
>My take on ISO is that the focus is more on closing the gap in
>paperwork and diagnostic processes rather than performance
>improvement per se. The goal is more toward reducing variation in
>processes rather than good performance or performance optimization.
Hear!Hear! My curmudgeonous associate, replying the ISO mantra 'do
what you say, say what you do' quipped "even if it's lousy?"
JHC
James_Carrington@hp.com
--JAMES_H_CARRINGTON@HP-Chelmsford-om1.om.hp.com
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>