S. Mosley asked:
>What types of knowledge should someone have if they want to
>specialize in performance improvement moving away just from training?
Are you asking to become a trainer or as a company that wants to improve
performance. I have answered as if you want to become a trainer.or
actually improve process performance
The best companies in the world have in common 1.process discipline 2. process control and 3. tight vender relationships So if you want to improve performance it is necessary to know and understand How to talk about and study work Taylor tools Understanding work Work study tools Work Sampling Flow Process Work Simplification What is excess cost & Learning to see excess cost If you don't know what excess cost is or how to see it then you can't improve. How to measure and control processes Kaizen tools Rationale for study of variation Statistical Process Control Tools SPC Variable and Attribute charts Pareto Scatter Diagram Fishbone People are at the center of the processes so one should know how to meet involve and lead. Meeting skills Problem solving process Leadership Process Empowering with negotiation The connection between peoples attitude and measurements
If you need help understanding the list please ask.
Gene
Eugene Taurman
interLinx ilx@execpc.com http://www.execpc.com/~ilx
"There is no such thing as an immaculate perception.
What you see depends upon what you thought before you looked."
--Eugene Taurman <ilx@execpc.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>