Barry,
I would, also, like to hear of your experiences. Since you have started
with a CQM case study, I would be interested in how you deployed the
various levels of tools and techniques that are available to achieve the
aims of a CQM movement. For example, we found that Quality Function
Deployment was simply too advanced for our audience at the time, hence, it
fell by the wayside.
Any other offerings would also be appreciated, as well.
Good to "see" you again.
--Clyde Howell orgpsych@augusta.net
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>