At a very "basic level," Malcolm and Winfried, so-called continuous
improvement tools seem to have struck a responsive chord with
practitioners in my manufacturing organization. A small, growing number (a
dozen now out of 700 employees here) have told me that they are using
fishbone diagrams (root cause analysis), decision matrices, and even the
7-Step Problem Solving methodology in their families to improve something.
Part of our team training here involves a unit on active listening. More
than anything else, this segment has generated the most response from
participants, who share its application in their "personal" lives. And
after all, isn't active listening a personal attribute anyway?!
I'm very heartened to see what are ostensibly business tools brought to
schools and to families. It's a narrow view which thinks these areas are
separated. We on this list share no such narrowness.
Best regards,
--Barry Mallis bmallis@markem.com
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>