Suzanne Sauvi wrote:
> Senior managers at the CMN recently went through an Upward Feedback
> exercise, and 3 out of 7 managers were fired as a consequence of it. The
> others were deeply scared given that employees used the exercise as a way
> to vent 5 years of pent up frustrations , which reinforces another thread
> that deals with the implications of bad systems and trust. With the
> arrival of a new President and the streamlining of our systems, the
> organization is looking better than it has in years in my opinion, but the
> wounds ar e deep.
>
> The managers who survived are now in a very difficult position as you can
> imagine, especially when it comes to conflict resolution within their
> divisions. Does anyone have any suggestions? As it relates to this case,
> but I am also looking for informatio n in general given that I am not very
> versed in this area.
Susanne, there's a lot unsaid it this short posting which makes it
difficult to offer much but the most general assistance. In that vein,
here's a copy of a handout I provide people at one of my conflict
resolution sessions. You might want to start with number 3.
Recommended Reading for Continuous Learners
If you enjoyed some of the ideas we explored together in LearnShop 176
(Resolving conflict in the workplace), you might also enjoy reading books
from the following list. You can find these books, and others, from our
Thresholds Library, listed on our website at www.thresholds.com. Our
website also boasts a bookstore-you'll be able to make purchases on-line,
if you wish.
1. Cohen, Allan R. and Bradford, David L. Influence without authority.
NY: Wiley, 1991. ISBN: 0471548944
2. Covey, Stephen R. Principle-centered leadership. NY: Simon Schuster,
1991. ISBN: 0671749102
3. Folger, Joseph P.; Poole, Marshall S. and Stutman, Randall K.
Working through conflict. NY: Addison-Wesley, 1996. ISBN: 0673997669
4. Goleman, Daniel. Emotional intelligence. NY: Bantam, 1995. ISBN:
053309503X
5. Gray, John. Men are from Mars, Women are from Venus. NY:
HarperCollins, 1992. ISBN: 006016848X
6. Greenleaf, Robert K. On becoming a servant-leader: the private
writings of Robert K. Greenleaf. Editors, Don M. Frick and Larry C.
Spears. San Francisco: Jossey-Bass, 1996. ISBN: 0787902306
7. Heider, John. The Tao of leadership: Lao Tzu's Tao Te Ching adapted
for a new age. NY: Bantam, 1986. ISBN: 0553278207
8. Hillman, James. The soul's code: in search of character and calling.
NY: Random, 1996. ISBN: 0679445226
9. Jaffe, Dennis T.; Scott, Cynthia D.; Tobe, Glenn R. Rekindling
commitment. San Francisco: Jossey-Bass, 1994. ISBN: 1555427049
10. Keirsey, David and Bates, Marilyn. Please understand me: character &
temperament types. Del Mar, CA: Prometheus Nemesis, 1984. ISBN:
0960695400
11. Kummerow, Jean M.; Barger, Nancy J. and Kirby, Linda K. Work
Types. NY: Warner, 1997. ISBN: 0446672173
12. Senge, Peter. The Fifth Discipline: the art and practice of the
learning organization. NY: Doubleday, 1990. ISBN: 0385260954
13. Senge, Peter M., editor. The Fifth Discipline Fieldbook: strategies
and tools for building a learning organization. NY: Doubleday, 1994.
ISBN: 0385472560
14. Short, Ronald R. A special kind of leadership, the key to learning
organizations. Seattle, WA: K.P. Corporation, 1991. ISBN: 887259007
15. Short, Ronald R. Skill Group Manual. Seattle, WA: Ronald Short,
1995.
-- Richard C. "Doc" Holloway Visit me at <http://www.thresholds.com/> Or e-mail me at <mailto:learnshops@thresholds.com>Mailing Address: P.O. Box 2361 Phone: 01 360 786 0925 Olympia, WA 98507 USA Fax: 01 360 709 4361
Your partner for workforce development.
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>