LO & Quality w/o TRUST? LO15614

Eugene Taurman (ilx@execpc.com)
Sun, 02 Nov 1997 23:37:50

Replying to LO15567 --

Doc

The behaviors you listed certainly would cause mistrust. However in
companies where I have worked those are minor contributors to the problem
of mistrust.

Some very high levels of mistrust exist in organizations where those
factors were virtually non existent especially: sexual misconduct,
harassment, dishonesty. The point of my post was, even if the classic
problems are not there, there can be major cause of mistrust because or
poor systems and the way we manage. Certainly falling away from principled
individual behavior is cause for mistrust but again I have seen mistrust
even where all of the managers had high principles. The problem was poor
priorities and not understanding the impact of mediocre process on
attitude and trust.

Gene
.
At 06:51 PM 10/29/97 -0800, you wrote:

>some of the other factors that ruin trust in an organization:
>
>coercive or manipulative behavior
>sexual misconduct
>harassment
>dishonesty
>
>and the list goes on. The falling away from principled behavior is, in my
>opinion, one of the greatest factors leading to the breakdown of trust.
>Organizations that extol principles through the modeling of their
>designated leaders are most likely the ones that experience the greatest
>trust.

>Richard C. "Doc" Holloway Visit me at <http://www.thresholds.com/>
>Or e-mail me at <mailto:learnshops@thresholds.com>

-- 

Eugene Taurman <ilx@execpc.com>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>