Contextual Design LO16053

John Paul Fullerton (j-fullerton@tamu.edu)
Mon, 01 Dec 1997 15:39:20 -0800

Here's a recent book about software design that is related to the fields
of business re-engineering and process design. Some ideas in the book
relate to (and may be based on) learning organization principles, such as
building shared vision.

The main idea is that customer data is necessary for developing products
that serve customers. The book shows how to gather and use data from
customers throughout the development process. (Note - not data about
customers that customers don't want the developer to have.)

I think that Larry Constantine (their mentor) is quoted as saying that
because of the book software will be more useful and easily usable.

The book (Contextual design : defining customer-centered systems, Hugh
Beyer and Karen Holtzblatt) is further described at the publisher's WWW
site.

http://www.mkp.com/books_catalog/1-55860-411-1.asp

The authors have additional information and online articles at their
company's (InContext Enterprises') WWW site.

http://www.incent.com/

Have a nice day
John Paul Fullerton
j-fullerton@tamu.edu

-- 


John Paul Fullerton <j-fullerton@tamu.edu>


     Learning-org -- An Internet Dialog on Learning Organizations
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