I am currently writing a detailed report on customer service: what it is,
why it goes wrong, how to avoid it, how to introduce the incentives and
independence that allow non-routine requests to be met in downstructured
environments, introducing customer service charters and so on.
I now have a lot of this in place but I have not referred to any outside
sources. Can anyone recommend good customer service books? I appreciate
your help.
regards, sincerely
Simon Buckingham
http://www.unorg.com
unorganization: business not busyness!
--Simon Buckingham <go57@dial.pipex.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>