On 14 Feb 98 at 11:55, Rol Fessenden wrote:
> Sure, but are people upset with the system, or with the way it is being
> applied by the manager? This has been my point right from the beginning.
> The tool is fine, but is being misused. We never train managers to do
> this well, and then we are dismayed that they do not do it well. Then,
> because it is not done well (and because we never rate managers on their
> ability to carry out this task, and then provide help), we decide the tool
> is faulty, and we throw out the tool. Crazy.
I think the training part is important...In the organization I worked in
there was a performance management policy, an extensive training program
that focused on the "best" way to do it...hundreds upon hundreds were
trained. The results were probably negligible.
I think, as a learning process, we need to explore that phenomenon to
understand why people avoid doing them, or dislike doing them.
If you ask a hundred people to do carpentry with a bent hammer, does it
make sense to train them for days to use the bent hammer, or give them a
straight one? And what will be the perceptions of those forced to use the
bent hammer?
Robert Bacal, Inst.For Cooperative Communication, rbacal@escape.ca
Visit our Resource Centre for articles on mgmt.,training,communication, and defusing hostility
at http://www.escape.ca/~rbacal (204) 888-9290
*Site Last Updated On Jan 24, 1998*
--"Robert Bacal" <rbacal@escape.ca>
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