You may read the excerpts he compiled by going to
http://www.nkcsd.k12.mo.us/reformarchive.htm
and clicking on the Matsushita link.
Here's a sample quote...
"Treat the people you do business with as if they were a part of your
family. Prosperity depends on how much understanding one receives from the
people with whom one conducts business. ... After sales service is more
important than assistance before sales. It is through such service that
one gets permanent customers... Don't sell customers goods that they are
attracted to, sell them goods that will benefit them..."
If you have excerpts you'd like me to consider adding to the site, e-mail
me.
Grace & Peace,
Scott Ott
--"Scott Ott" <SOTT@nkcsd.k12.mo.us>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>