Re: Introducing an improvement program
The foremost issue is "Why has the focus of the initial quality effort come
from YOU"? A way to gain acceptance of a quality effort is to talk with your
customers and find out what the most important quality issue is for THEM.
Regards,
Cliff Briggie
Leadrinnov@aol.com
Leadership Innovations
860-225-8388
"Profound knowledge of self--and the courage to act on it--is the ultimate
source of competitive advantage. Such knowledge is also an inexhaustible
source of personal and organizational transformation."
--Leadrinnov <Leadrinnov@aol.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>