Diego Betancourt wrote:
> If a organization "learns", the quality and productive indicators would be
> increasing
>
> Therefore we must focus in those indicators that allow me to demonstrate
> that the organizational learning this happening.
If your hypothesis is that organizational learning results in increased
"quality and productivity," you cannot establish this by simply measuring
quality and productivity following investments in organizational learning
and summarily declare that the increases are due to your investments.
They could be due to other factors, therefore you must have other
criteria, or metrics, to work with that enable you to credibly link such
investments with changes in quality and productivity. Do you see my point
here?
--"Mark W. McElroy" <mmcelroy@vermontel.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>