I always find it helpful to remember the axiom that people don't resist
change, they resist being changed. Appreciative inquiry is an effective
tool for acquiring insight into a person's mental models. One connected,
seeing the world through their rationale offers some good opportunities to
awaken their curiosity.
Bill Braun
--Bill Braun <medprac@hlthsys.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>