"Unorganization: The Customer Service Handbook" at
http://www.unorg.com/cserve.htm including over a dozen real case studies
such as eBay.com,Amazon.com, Barclaycard, Argos and More Bust than Dave at
Dave and Buster's.
"Unorganization: lifestyles for the next millennium" at
http://www.unorg.com/life.htm including radical changes to spending,
living, relationship and work patterns in the 21st century.
Enjoy! regards, sincerely Simon Buckingham author, unorganization:
business not busyness! www.unorg.com
--"Simon Buckingham" <go57@dial.pipex.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>