There is a nice description of the U.S. Army's "after action review"
process in the new book, The Dance of Change, by Senge et al., that might
be helpful.
--"John Gunkler" <jgunkler@sprintmail.com>
[Host's Note: In association with Amazon.com...
The Dance of Change: The Challenges of Sustaining Momentum in Learning Organizations by Peter M. Senge, Art Kleiner (Editor), Charlotte Roberts, Bryan Smith, Rick Ross, Georth Roth http://www.amazon.com/exec/obidos/ASIN/0385493223/learningorg
...Rick]
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>