John Gunkler supported a quote from Goldratt, which I brought in earlier:
>Fred Nickols takes issue with a quote from Goldratt, to wit:
>>Tell me how you measure me, and I will tell you how I will behave.
..snip
>And we set up a system to measure loan quality and to reward loan
>officers for a high volume of loans that met an established standard of
>quality. Guess what happened? Both volume and profitability rose.
And to get back to the thread "measuring learning": Isn't that rising
volume und profitability the best measurement that learning occured
(implying that adaptation of actions toward a new measurement system
requires learning)? Of what help would be any other measurment of
learning?
To repeat my point: learning is natural, it always happens as long as it
is not inhibbited. If in Johns case, volume and profitability would not
have rosen, would it have been the problem of people who do not learn, or
the problem of the measurement system?
Liebe Gruesse,
Winfried
--"Winfried Dressler" <winfried.dressler@voith.de>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>