George Bartow wants to know:
>Does anyone know the source of the quote that goes something like:
>
> "People pay attention to what is measured." or,
> "We tend to notice what we measure."
George, it's a lost cause -- I'm afraid the source is probably forever
lost in the myths of management. I've also heard this idea expressed as
"People expect what you inspect." And that was more than 25 years ago!
I'd suggest you chalk the quote up to the most quoted source in human
history: Anon
--"John Gunkler" <jgunkler@sprintmail.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>