Tony...your inquiry made me think of the Customer Support Consortium--"a
non-profit alliance of technical support organizations that are working
together to solve industry-wide challenges. The Consortium is dedicated
to shaping the future of customer support through the development of
innovative strategies, business models and standards." Many of the
principles and practices that they adhere to are aligned with principles
of the learning organization.
You'll find their website here: http://www.customersupport.org/
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is no need to do so, almost everybody gets busy on the proof." ^WJohn
Kenneth Galbraith
Richard Charles Holloway -
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OutSights <http://www.outsights.com>
--"Richard Charles Holloway" <rholloway@outsights.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>