On 26 Nov 99, at 21:38, Leslie wrote:
> I'm sorry John, but I just do not buy that businesses exist to serve. It
> is true that unless they serve, or are seen to be serving, they will not
> succeed over the long term. Some business will find more humane ways to
> serve, but in the end, No "service", no sales, no
> shareholders.....something like that. Or, are we really fooling the
> investors that badly?
We talk so much about systems thinking and such, but I think all of us
sometimes get lost in trying to choose one thing over the other.
This issue comes up periodically...what would be really neat is if we were
to do a systems diagram of all the pieces and how they interact in
inter-dependent ways. Clearly there is some relationship (however it's
defined) between things like shareholder receipts, service, quality,
costs, etc, and that if one doesn't consider all the inter-relationships
I'm not sure one can aim at ONLY one of them.
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