Vana Prewitt writes:
> However, within a learning organization, one cannot assume that the
> stockholder or customer will learn simply because members of the company
> learn. A deliberate purpose must exist for this to occur. I've honestly
> not seen a model for an LO that encompasses the customer, stockholder, and
> community. Does one exist?
The closest I've seen was one of Tom Peters' "thought bites". As I
remember it, it goes something like this: standing at a flip chart, he
explains that he's about to draw "the new organization chart". He draws a
large circle, then says "everybody in!".
On a deeper, if more partial level, the Capability Maturity Model
developed by the Software Engineering Institute has a "key practice area"
for relations between a supplier and consumer organization. I think the
recent "supply chain management" work in manufacturing is in the same
spirit.
--Don Dwiggins SEI Information Technology d.l.dwiggins@computer.org "Nature ever flows, stands never still. Motion or change is her mode of existence. The poetic eye sees in Man, the Brother of the River, and in Woman, the Sister of the River. Their life is always transitions. Hard blockheads only drive nails all the time; forever... fixing. Heroes do not fix, but flow, bend forward ever and invent a resource for every moment." Ralph Waldo Emerson
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