Replying to LO24292 --
Hello, Kiall...
you might be interested in looking at the advantages in adopting the
Solution Centered Support model developed by a number of companies in the
high-tec customer support industry. You'll find more about it at the
Customer Support Consortium website at www.customersupport.org
regards,
Doc
> I stumbled upon this page in a desperate search for information on
> assessing organizational culture. The organization I work is currently
> undergoing very exciting transformational change by way of e-Bussiness
> solutions and platforms we are offering our clients - the challange is
> that we have grown at such a rate that we need to ensure that our
> corporate strategic direction is supported by the same type of operational
> culture - so as to prevent drift. Does anyone have ideas on how to measure
> the difference between corporate culture and operational " paradigms " ?
>
> Kiall Marsh
> kmarsh@utrans.com
--"Richard Charles Holloway" <learnshops@thresholds.com>
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