Replying to LO24288 --
The best model I have seen is by John Cone at Dell. He use web sites that
provide the information and relies on the trained to use the sites when
they need the information. The web sites are maintained by the person with
the information. For example Accounting has a web site with procedures for
everything from filling in an expense report to annual financial planning.
This is a step beyond the Socratic method of teaching in that the question
is formulated by the student and the web sites have the answers. Mr. Cone`
has found that people in need of information use the sites more often and
go back until they understand.
It is time consuming to set up this kind of training but his student'
retention rates are very high.
Another possibility is to set up web sites with already formulated
questions The student learns by finding the answer in the referenced
material. Once they know the answer they can move on to the next question.
This is a modern adaptation of the Socratic method.
Eugene Taurman
interLinx
http://www.execpc.com/~ilx
>I plan, develop and implement technical training. I have employees
>located throughout the US, many working from their homes. How can I
>provide orientation training and training updates in a cost effective and
>quality way?
--"Eugene Taurman" <ilx@execpc.com>
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