Replying to LO24945 --
>One of my clients wants to pursue the path of Six Sigma. Any
>experiences or recommendations?
First, please recognize that Six Sigma is not a magic bullet. In fact,
there is little new, innovative or especially different here. However, it
is a very well-structured program based on:
1.) strong management leadership;
2.) a defined and disciplined process analysis and problem solving
methodology;
3.) focus on using statistical based quality tools;
4.) fact based decision making;
5.) customer driven (CTCs and CTQs -- Critical to Customer, Critical to
Quality);
6.) and, focused on financial results.
Wow, sounds great doesn't it? Just what we have been hearing about
"quality initiatives" since Lloyd Dobbins famous "If Japan Can, Why Can't
We" wake-up call. Failures and flavors of the month come and go, but a
strong financial management focus and basic q-strategies work. Does your
customer have the intestinal fortitude to be a world-class organization?
C.W. Russ Russo
Quality University On-Line
http://www.quniversity.com
--"C.W. Russ Russo" <charropubs@juno.com>
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