Replying to LO27483 --
I would be interested in continuously sharing any progress you make with
that a group of us is making on a wider audit of value due to intangibles
. In trying to develop corporate environments which truly care about
intangibles we hold two strong views:
-all meaningful intangibles ( culture, learning, market relationships,
networks etc) need to be systematically interconnected to grow
-it turns out that human relationships are the core currency for
activating intangibles
Given our viewpoints, an audit of learning organisation is, in effect, a
component of the whole audit we are concerned with.
Our relationship approach is anchored in developing a commonly understood
map and language of which stakeholder groups an organisation is promising
to deliver value for, what value means in terms of wants of each of these
stakeholder groups, and how does the organisation resolve value wants that
potentially cause system conflicts (eg shareholders wanting more profit
out of next period while customers not wanting a price increase).
Moreover, as we build up profiles of wants across stakeholders and
organisations, there's usually at least one major want expressed by each
stakeholder group that is about learning organisation
So we see smart employees getting more active about wanting to work for
oragnisations that make the best use of our time, see the work2.0
manifesto at http://www.simplerwork.com/contract.htm
Among consumers, we see increased demand to be listened to better eg at
time of complaints
Society as a stakeholder is certainly challenging organisations to
understand key community concerns more caringly
As our audit proceeds, the company in effect self-appraises whether it
actually delivers the combinations of wants its stakeholders demand. We
assume that there are disconnections in the system unless the company can
demonstrate how value demands of two different stakeholders are delivered
in a win-win way. Many of these demonstrations call , in effect, for
showing that components of learning organisation are in place in all the
ways we work round here.
chris macrae, wcbn007@easynet.co.uk
> I am conducting a project on developing an audit tool for a learning
> organisation. There appears to be a lot about the characteristics and what
> a learning organisation is, but very little about how to assess a L.O. Can
> you assist?
>
> David Mather
--"chris macrae" <wcbn007@easynet.co.uk>
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