Replying to LO27960 --
Dear Elixabete,
You asked, in your observations about ISO and the LO,
"...Do you think that managers would be constantly questioning the way
things are done or, on the contrary, would they try to conform to the way
things are done as the best way to perform?"
Middle management in some percentage of companies is the hardest place to
live: pressure from above, pressure from below. Stasis rather than
catharsis is the norm. Maintenance seems obvious: keep outputs within the
acceptable range, within the standard set by internal and external
expectations (customers).
The SDCA/PDCA cycles really ARE followed in some organizations as one
means to distance people for a time from a troubled, "standardized"
process in order to gain perspective and insight, apply the theories of
continuous improvement with its many tools, then integrate the improved
work process into the whole. In such organizations, managers are held to a
behavior which constantly questions the way things are done in an
explicit, managed way.
I cite such companies as Analog Devices, Teradyne, Mercury Computer,
Haemonetics, American Power Conversion, to name a few.
Best regards in our endless search,
Barry
-- Barry Mallis The Organizational Trainer 110 Arch St., #27 Keene, NH 03431-2167 USA voice: 603 352-5289 FAX: 603 357-2157 cell: 603 313-3636 email: theorgtrainer@earthlink.netLearning-org -- Hosted by Rick Karash <Richard@Karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>
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