Replying to LO27953 --
I am responding to the following segments of one of At's avuncular
missives:
>Once after my daughter complained how the ISO 9000 gets
>misused, I decided to work through the entire website of the
>IOS at
>< http://www.iso.ch/iso/en/ISOOnline.frontpage >
>to see how sensitive they are to creativity and hence the
>distinction between the "hidden order" and "founded order".
>They ought to be because all their ISO specifications concern
>the "founded order"! I was sadly very much disappointed for
>words such as tacit or implicate do not occur in even one of
>their thousands of documents. As for creativity, only six recent
>documents had a cursory reference to it.
>
>Think of it, some 140 countries with many learned people in their
>standardizaion organisastions participating in the IOS. I must be
some
>crazy Don Quixote de la Mancha storming time and again this windmill
of
>the "founded order" causing so much rote learning.
>
My dear Don Quixote, I understand the your sadness at seeing no
references to creativity or authentic learning in the standards. I
make fuel and brake lines for passenger cars, trucks, and buses.
Daily we turn out hundreds of thousands of these items in 14 locations
in five countries around the world and all are so nearly alike in
their appearance and functionality as to bore me. And yet, because
each is made in accordance with the standard, you can safely
accelorate and stop your vehicle.
I abhor the language of the standards and their minimalist approach to
systems thinking, but they serve their purpose, which is to ensure the
safety of the consumer, whether financial or in health. And yet, in
our factories, there are Aha!s, Eureka!s, new products, new processes,
new ideas, and communities of practice emerging continuously. The
standards drive the infrastructure, the timing and volume of material
tests, the certification of laboratories, the traceablity of measuring
equipment and calibration pieces.
Leadership and love breed creativity. I must have processes which
meet 6 sigma capability in order to ensure on time delivery of parts
that work to my customer and this means a repeatble, not creative
process. But to make the next generation faster, easier to use, more
precise, I must go outside of the standards and inside of the
community of practice and brain storm laughingly and lovingly.
John Zavacki
systhinc@msn.com
--"John Zavacki" <systhinc@msn.com>
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