TQM LO29285

From: Tadeems@aol.com
Date: 10/09/02


Replying to LO29278 --

Jan reminded me of something when he wrote....

> I've seen a video of Dr Deming were he opposes TQM is an incorrect phrase
> ("you don't know what you're talking about"). I think he oppossed Total as
> well as Management. His approach - in my view - consists of two parts:

Seems I also recall in a video (perhaps the same one) that Deming was
somewhat offended by people looking at his work strictly in terms of the
statistical processes, ignoring what he believed to be foundational: the
philosophical assumptions concerning work and the nature of the worker
(where 'driving out fear' comes into play, as well as eliminating
meaningless slogans, wall posters, etc., cultivating pride in work and so
forth). Something to the effect that without the philosophical
understandings firmly in place, the rest was meaningless.

Cheers, all!

Terri
----------------------------------
Terri A. Deems, PhD
WorkLife Design
"The Art of People at Work"

Re-Spiriting Work through Organizational Change,
Development, & Transformation Services

Des Moines Scottsdale Moline
515-964-0219 vitalwork@aol.com http://www.worklifedesign.com

-- 

Tadeems@aol.com

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