Hi Cesar,
I answer you question obliquely, from a management theory point of view
and from the background of experience in the information systems area.
It is a hazard to attempt to reduce systemic issues to quantitative
measures. While quantitative measeures may have a role, a major issue is
"what sort of organisation does the managment want". It is not unlike the
decisions about what sort of office building to build, how to decorate the
head office etc. If managers cannot cope with that sort of issue, then
they are the basic problem with developing a learning organisation. You
are wasting your time with technology.
I could send you some relevant references if you would like.
Yours
Gray
At 03:55 PM 6/6/97 -0500, Cesar A. Jim=E9nez Flores (APM) wrote:
>The question I would like to be help with is the following: For those
>projects where the benefits are not always tangible and measurable, How do
>you express the qualitative benefits in order to appeal the top level
>managers?=20
Gray Southon
Consultant in Health Management Research and Analysis
15 Parthenia St., Caringbah, NSW 2229, Australia
Ph/Fax +61 2 9524 7822, mobile +61 414 295 328
e-mail gsouthon@ozemail.com.au
Web Page: http://www.ozemail.com.au/~gsouthon/
--Gray Southon <gsouthon@ozemail.com.au>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>