We have usee Lotus Notes not only for ISO 9002 documentation but
also as a forum, feedback, suggestion, complaints, status tracking
... on Audit findings, corrective and preventive action etc.
Note : My organization is an oil and gas industry with 700+ staff.
I personally see "Management (Quality) System" using Lotus Notes
as a great potential in applying and implementing LO principles.
It will help to set a conducive environment for a) transparency
b) creativity c) good focus on business process etc.
Regards
Andrew Wong
Organisation Observer and Thinker
Homepage http://www.geocities.com/Athens/5621
--andreww@petronas.com.my (Andrew Wong Hee Sing)
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>