I misstated the author's first name, and the article was in the Harvard
Business Review (not sure if it also exists as a case study). I'm very
sorry. Here is the complete citation:
William Wiggenhorn
"Motorola U: When Training Becomes an Education"
Harvard Business Review July-August 1990
pages 71-83.
--Debbie Roth <dr@sprintmail.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>