David,
A technique that has worked for me is that when someone brings up a
problem or solution that they need help with, I ask them to identify the
degree of control that they believe they have to resolve the issue. The
classifications of control are: direct-control (they have the power),
some-control or little-control. This technique helps to clarify and
identify ownership or lack therof and often raises the need to improve
communication and/or "empower" more people.
Tim Clark
tjclark@aol.com
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>