Leila Alem <leila.alem@cmis.csiro.au> says:
>I am interested in capturing lessons learned within organization as the
>basis for the design of a corporate memory. I think that's what Malcolm is
>reffering to :
>>snip>>
>Do you know of any work in this area ? could you please reffer me to
>relevant web pages ? thanks in advance for your help
Any company with half an organizational brain that uses a corrective and
preventive action system would use this system as a corporate memory. By
asking for corrective and preventive actions in a formal, electronic
system and then indexing that system, it becomes a lot easier to avoid the
reinvention of Scott's Square Wheel.
Get a copy of ISO 9000 and read between the lines at section 4.14. Tying
this type of rigor to an intranet and hyperdocuments, one can't help but
seeing the path and all of its twists and turns.
-- John Zavacki jzavacki@wolff.com Wolff Group, Inc. 800-282-1218 http://www.wolff.comLearning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>