Eugene Taurman wrote:
>
> Measuring, compensation and rewarding based on metrics is often seen as
> controlling. However I want to suggest that measuring and rewarding works
> for another reason. People use management actions (rewards are one of
> them) to decide what is important to the company and then to decide what
> must be done to maximize personal gain or avoid personal grief.
>
--snip--
> Mangers trying to be clever with reward and compensation systems have many
> opportunities to shoot themselves in the foot.. I believe it is because of
> a poor understanding of human behavior and the idea that people need to be
> motivated. We get squirrelly unexpected often unnoticed behavior with
> most motivational systems.
> At 09:13 AM 10/26/97, Roxanne wrote:
>
> >Is Goldratt speaking for himself or is he expressing his view of the human
> >race? Isn't this the behaviorist's view taken one step further. We don't
> >even have to reward people to control their behavior, all we have to do is
> >measure. Certainly there is a degree of truth in that measuring probably
> >generally does influence behavior. And for people who are more outer
> >directed than inner directed, the influence is surely greater. But we
> >aren't all puppets controlled by the strings of MBO.
This is a wonderful dialog, and I appreciate the thoughtfulness you each
have brought to it. I simply wanted to comment that in open,
process-oriented, organizations, each individual can influence what gets
measured. This integrates individual and organizational values, and
represents a more diverse set of stakeholders in the process, behavior and
outcomes. It also tends to build that sense of cohesion and camaradery
that I appreciate so much when I experience it in a team of colleagues.
Doc
-- "The split between the experiencer and the world of experiences does not exist, and therefore cannot be found.... Initially this sounds very strange, because we are so used to believing in boundaries.... Is perception really that complicated? Does it really involve three separate entities -- a seer, seeing, and the seen?....Surely there aren't three separate entities here....Our problem is that we have three separate words -- the seer, sees, and the seen for one single activity." -Ken Wilber in "No Boundaries"Richard C. "Doc" Holloway Visit me at <http://www.thresholds.com/> Or e-mail me at <mailto:learnshops@thresholds.com>
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