The measures catch everything. The problem rests in uderstadning what you
are and should be measuring. A process refelcts everything put into the
process form the hiring practice to training to the raw material and the
maintenance system for the machinery. The issue is our ability to measure
and understand and to use good technique of measuring.
I have seen in some threads a in this group a limited knowledge of how to
measure. Unless the managers know why, what and how to measure there are
bound to be big problems.
Gene
>Nick's desciption of codifying tacit knowledge is fine if you assume a
>very stable and repeatable process. How do you handle a highly variable
>and changing world, where innovation plays an important part. (The little
>child grows up, learns to drive, and changes her concept of traffic and
>her relation to it.)
>
>Measurement is great for what it captures, but one needs to recognise what
>it misses out on.
>
>Gray Southon
Eugene Taurman
interLinx ilx@execpc.com http://www.execpc.com/~ilx
What you are is determined by the thoughts that dominate your mind.
Paraphrase of Proverbs 23 Ch7
--Eugene Taurman <ilx@execpc.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>