Dialogue? or Group-think? LO16231

Peter H. Jones (phj@actrix.gen.nz)
Sun, 14 Dec 1997 22:06:12 +1300

I recently facilitated a session with a client attempting to improve this
group's communications with each other through the use of dialogue.
During the session I read the following quote of William Isaacs' from the
Fifth Discipline Fieldbook:

"During the dialogue process, people learn to think together - not just in
the sense of analysing a shared problem, or creating new pieces of shared
knowledge, but in the sense of occupying a collective sensibility, in
which the thougths, emotions, and resulting actions belong not to one
individual, but to all of them together."

This led to a "discussion" around the possibility of creating an
environment where Group-think could occur. So the questions are:

How can one ensure that group-think does not occur when a group
participates in regular dialogue sessions? And is it essential to have a
"devils advocate", or does the dialogue process itself have a built-in
safeguard against group-think? I suspect the later but I'm not confident
that I'm right.

[Host's Note: Group-think... I believe this is the tendency of a group to
narrow it's range of thinking, not consider alternatives, become blind to
failure-modes, and become over confident in the work of the group because
1) everyone sees others agreeing and 2) people think "someone else must
have considered that..." It's a 70's theory, and I don't recall the
academic who named it. ...Rick]

Regards

Peter

Peter H. Jones
Peopletronics Limited
PO Box 30 451, Lower Hutt, NZ
Level 5, 22 The Terrace, Wellington, NZ
Tel. 64 4 569 8875. Fax: 64 4 569 8881, http://www.Peopletronics.co.nz

-- 

"Peter H. Jones" <phj@actrix.gen.nz>

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