Thank you to everyone who sent in recomendations about customer service
books both on and off the list. I could not have located such quality
books in any other way.
regards simon buckingham
Major content enhancement just live at http://www.unorg.com
--Simon Buckingham <go57@dial.pipex.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>