Customer Service LO16472

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An excellent book on customer service is entitled "Customer Service For
Dummies". I don't remember the name of the author. It's published by the
same publisher of the ". . . For Dummies" books.

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ghamsa2n@aramco.com.sa (Saleh A. Al-Ghamdi)

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• Next message: Richard Goodale: "Is it alive? LO16473"
• Previous message: William Buxton: "JIT and Knowledge Building LO16471"
• In reply to: N. Nagaraj: "Customer Service LO16457"
• Next in thread: Simon Buckingham: "Customer Service LO16594"
• Reply: Simon Buckingham: "Customer Service LO16594"