Competition LO17930

Winfried Dressler (winfried.dressler@voith.de)
Wed, 29 Apr 1998 16:57:02 +0100

Replying to LO17909 --

>This is a "zero-sum" game. To be competitive, I must desire to
>see you "lose".

Even in a "zero-sum" game, there is a big difference whether you desire to
win yourself or whether you desire your competitor to lose. It is a
different focus. For example it is difficult to establish a customer focus
and to value "customer satisfaction" if you have no focus on "win".

Every pricing is a competitive situation in your sense: One dollar for me
is one dollar less for you. But it is also a typical "win-win-situation":
You pay me for the value I deliver to you.

Thus the situation between supplier and customer is typically highly
competitive and collaborative.

Best regards,
Winfried

-- 

Winfried.Dressler@voith.de

Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>