At 23:06 12/05/98 EDT, Margaret wrote:
>Ben raises a critical issue - that of trust. I wonder what role the ability
of generating trust has for learning organizations, for
competition/cooperation, for high performance, etc.
Do we know how to GENERATE trust when it doesn't exist?
Could this be a key to sustaining LOs?
A key competence in the era of knowledge workers?
Hope we can get a good dialogue going on this!
and Richard (Doc) said in LO18097
> David Bohm's attempt to create a shared meaning
among people through dialog was based on his belief that through dialog
people would come to know and build trust among each other. Dialog, as
you know, is a strenuous exercise, and not everyone is up to it. Of
course, congruity between action and words is the great
credibility-builder; and incongruity is the trust-buster. Finally,
though, perception is the one thing it's difficult to sway, and the mental
models of those who are perceiving.
I can but agree with Doc and Margaret's view. I think that trust is a
fundamental factor in any change process and in relationship. Imo, the
importance of trust highlights the fact that humans are not merely guided
by rational and logical arguments only. The rationality of emotions and
psychology has to be taken into account when one is relating to and
managing people.
So that, when trying to convince others, bring them into cooperation, one
cannot rely only on rational arguments. Generating trust therefore follows
the same line, and 'walking the talk' surely is an absolute requirement.
It surely has to do with the secret alchemy of building shared values and
representations, preferably through common action, experience. It also has
to do imo with the respect of others that the style of relations allows in
the organisation. Somehow I feel that the more you help others enhance
their self-esteem, the more you 'empower' them to become competent
learners.
What do you think ?
Best regards
-- Frank Billot --- 820 chemin traversier 84210 Pernes les Fontaines France mailto:fbillot@pacwan.net telephone 33 4 90 66 53 24Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>